Skip to content

Cart

Your cart is empty

guide-for-fathers-day-gift-512814.jpg

Worry-Free International Shipping.

Customs Duty Credit Campaign

At MUSUBI KILN, we ensure your traditional craft shopping experience is smooth and secure.

Have you ever hesitated to shop internationally because of uncertain customs duties?
To eliminate that worry, MUSUBI KILN offers a Customs Duty Credit Campaign.
Enjoy your journey to discover one-of-a-kind pieces—worry-free.

100% Customs Duty Credit

Receive store credit equivalent to any customs duties and clearance fees paid upon delivery.

Shop with Peace of Mind

Enjoy the beauty of Japanese craftsmanship without worrying about extra fees.

Requirements

  • Orders shipped internationally where customs duties were charged
  • Applications must be submitted within 30 days of the date of customs duty payment
  • Provide both the invoice and the receipt issued by the delivery carrier as proof of the customs duty payment

Application process

  1. Pay the customs duty when your item arrives
  2. Submit your application, including both the invoice and the receipt issued by the delivery carrier for the customs duty payment, through our form
  3. Receive store credit equivalent to any customs duties and clearance fees you pay when your order arrives.

Frequently Asked Questions

Customs Duty Credit Campaign Terms

At MUSUBI KILN, we want you to enjoy shopping for traditional Japanese crafts with peace of mind. That’s why we offer our Customs Duty Credit Campaign for international customers.

Please read the following terms and conditions before applying.

1. Overview of the Campaign

This campaign allows eligible customers to receive store credit equivalent to any customs duties and clearance fees paid upon receiving their order.

2. Eligibility

You are eligible if all of the following conditions apply:

  • You placed an order at MUSUBI KILN for personal use (not for business or resale).
  • Your order was shipped from Japan to an address outside of Japan.
  • You paid customs duties or clearance fees upon delivery.
  • You must submit a store credit request application within 30 days of the date of customs duty payment using the designated application form provided below.

3. Fees Eligible for Store Credit 

The following fees are eligible for store credit:

  • Customs Duties issued by the customs authorities
  • Customs Clearance Fees issued by the delivery carrier

The following fees are NOT eligible:

  • VAT or local consumption taxes
  • Storage fees, re-delivery charges, or delay-related fees
  • Bank or payment processing fees

Any taxes or fees related to business or commercial import

4. Credit Method & Currency

Store credit will be issued based on the actual amount of customs duties or clearance fees paid by the customer.

Receive the full amount of any customs duties and clearance fees charged upon delivery as store credit.

5. Credit Processing & Notices

We typically begin processing store credit within 3 business days of receiving your application. If your application is successfully approved, you can view your store credit balance under the Profile section of your account page. If your documents are incomplete or unclear, we may ask for resubmission.

6. Required Documents

Please submit the following:

  • Store credit application form
  • Invoice or similar document showing a breakdown of customs duty, VAT, and clearance fee
  • Receipt issued by the delivery carrier clearly showing the amount paid.

Documents that combine taxes, storage, and processing fees may not be accepted unless itemized.

7. Other Terms

This campaign applies to international orders placed from July 1 to August 31, 2025.

  • Only one application is allowed per order.
  • We reserve the right to determine the eligibility of store credit requests based on submitted documents and circumstances.
  • MUSUBI KILN may modify, pause, or terminate this campaign without prior notice. Updated terms will become effective upon posting on this page or our official website.

Contact

For any questions, please contact the MUSUBI KILN Concierge Team: info@musubikiln.com

For Customers who placed their order by June 30