Worry-Free International Shipping.
Customs Duty Credit Campaign
At MUSUBI KILN, we ensure your traditional craft shopping experience is smooth and secure.
Have you ever hesitated to shop internationally because of uncertain customs duties?
To eliminate that worry, MUSUBI KILN offers a Customs Duty Credit Campaign.
Enjoy your journey to discover one-of-a-kind pieces—worry-free.
Requirements
- Orders shipped internationally where customs duties were charged
- Applications must be submitted within 30 days of the date of customs duty payment
- Provide both the invoice and the receipt issued by the delivery carrier as proof of the customs duty payment
Application process
- Pay the customs duty when your item arrives
- Submit your application, including both the invoice and the receipt issued by the delivery carrier for the customs duty payment, through our form
- Receive store credit equivalent to any customs duties and clearance fees you pay when your order arrives.
Frequently Asked Questions
We typically begin processing the issuance of store credit within 3 business days of your application.
The store credit can be used right away after issuance and is valid for 12 months from the date of issue.
If your application is successfully approved, you can view your store credit balance under the Profile section of your account page.
At checkout, simply select store credit as your payment method, and the balance will be deducted from your total amount. For more details about store credit, please refer to this page.
Upload an invoice or a similar document with a breakdown of customs duty, VAT, and clearance fee, as well as the receipt issued by the delivery carrier clearly showing the amount paid. Please click here for sample documentation.
The campaign is available for international orders placed on or before August 31, 2025.
Customs Duty Credit Campaign Terms
At MUSUBI KILN, we want you to enjoy shopping for traditional Japanese crafts with peace of mind. That’s why we offer our Customs Duty Credit Campaign for international customers.
Please read the following terms and conditions before applying.
1. Overview of the Campaign
This campaign allows eligible customers to receive store credit equivalent to any customs duties and clearance fees paid upon receiving their order.
2. Eligibility
You are eligible if all of the following conditions apply:
- You placed an order at MUSUBI KILN for personal use (not for business or resale).
- Your order was shipped from Japan to an address outside of Japan.
- You paid customs duties or clearance fees upon delivery.
- You must submit a store credit request application within 30 days of the date of customs duty payment using the designated application form provided below.
3. Fees Eligible for Store Credit
The following fees are eligible for store credit:
- Customs Duties issued by the customs authorities
- Customs Clearance Fees issued by the delivery carrier
The following fees are NOT eligible:
- VAT or local consumption taxes
- Storage fees, re-delivery charges, or delay-related fees
- Bank or payment processing fees
Any taxes or fees related to business or commercial import
4. Credit Method & Currency
Store credit will be issued based on the actual amount of customs duties or clearance fees paid by the customer.
Receive the full amount of any customs duties and clearance fees charged upon delivery as store credit.
5. Credit Processing & Notices
We typically begin processing store credit within 3 business days of receiving your application. If your application is successfully approved, you can view your store credit balance under the Profile section of your account page. If your documents are incomplete or unclear, we may ask for resubmission.
6. Required Documents
Please submit the following:
- Store credit application form
- Invoice or similar document showing a breakdown of customs duty, VAT, and clearance fee
- Receipt issued by the delivery carrier clearly showing the amount paid.
Documents that combine taxes, storage, and processing fees may not be accepted unless itemized.
7. Other Terms
This campaign applies to international orders placed from July 1 to August 31, 2025.
- Only one application is allowed per order.
- We reserve the right to determine the eligibility of store credit requests based on submitted documents and circumstances.
- MUSUBI KILN may modify, pause, or terminate this campaign without prior notice. Updated terms will become effective upon posting on this page or our official website.
Contact
For any questions, please contact the MUSUBI KILN Concierge Team: info@musubikiln.com
For Customers who placed their order by June 30
At MUSUBI KILN, we want you to enjoy shopping for traditional Japanese crafts with peace of mind. That’s why we offer our Customs Duty Refund Campaign for international customers.
Please read the following terms and conditions before applying.
1. Overview of the Campaign
This campaign allows eligible customers to receive a refund for customs duties and customs clearance fees paid upon receiving their order.
2. Eligibility
You are eligible if all of the following conditions apply:
- You placed an order at MUSUBI KILN for personal use (not for business or resale).
- Your order was shipped from Japan to an address outside of Japan.
- You paid customs duties or clearance fees upon delivery.
- You must submit a refund request application within 30 days of the date of customs duty payment using the designated application form provided below.
3. Fees Eligible for Refund
The following fees are eligible for refund:
- Customs Duties issued by the customs authorities
- Customs Clearance Fees issued by the delivery carrier
The following fees are NOT eligible:
- VAT or local consumption taxes
- Storage fees, re-delivery charges, or delay-related fees
- Bank or payment processing fees
- Any taxes or fees related to business or commercial import
4. Refund Methods & Currency
Refunds will be calculated based on the actual amount of customs duties or clearance fees paid by the customer, converted into Japanese yen. The currency conversion will be calculated using the closing rate published by Google Finance on the application date.
You may choose one of the following refund methods:
- Refund to the original payment method
- A MUSUBI KILN Gift Card (valid for 12 months from the date of issue)
*Customers who choose the gift card option will receive a +10% bonus credit in addition to the applicable refund amount.
5. Refund Processing & Notices
We typically begin processing refunds within 3 business days of your application.
Please note: actual refund timing depends on the processing schedule of your bank. For this reason, MUSUBI KILN is unable to guarantee the timing of actual receipt of the refund.
If the refund is made via bank transfer, recipient bank fees or intermediary bank fees are the responsibility of the customer and may be deducted from the refund amount.
If your documents are incomplete or unclear, we may ask for re-submission.
6. Required Documents
Please submit the following:
- Refund application form
- Invoice or similar document showing a breakdown of customs duty, VAT, and clearance fee
- Receipt issued by the delivery carrier clearly showing the amount paid
Documents that combine taxes, storage, and processing fees may not be accepted unless itemized.
7. Other Terms
This campaign applies to international orders placed on or before June 30, 2025.
- Only one application is allowed per order.
- We reserve the right to determine the eligibility of refund requests based on submitted documents and circumstances.
- MUSUBI KILN may modify, pause, or terminate this campaign without prior notice. Updated terms will become effective upon posting on this page or our official website.
Contact
For any questions, please contact MUSUBI KILN Concierge Team: info@musubikiln.com
