Shipping policy

INTERNATIONAL SHIPPING FREIGHT

We offer free shipping for all orders of 30,000 JPY (199 USD) or more! Under that amount, no matter the final destination, the shipping rate is set at an easy-to-understand flat fee of 3,900 JPY (28 USD).

Shipping freight will be displayed when you add item to cart and select shipping country. As many customer reviews have commented, we always do our best for safe and fast shipping.

Exception: For shipments to Canada, DHL costs 4,600 JPY. Orders over 30,000 JPY qualify for free shipping via FedEx.

CART VALUE	SHIPPING FEE
Under 30,000 JPY (199 USD)	3,900 JPY (28 USD)
30,000 JPY (199 USD) or more	FREE

We also offer domestic shipping within Japan.

We send emails after shipping to ensure that customers receive their items smoothly and that we can assist them quickly in case of any problems. The following messages are some of the replies from our customers to our follow-up emails. Many of our customers are satisfied with our service.

• "Just got home and found the package. Thank you for packaging them so well, they arrived in perfect condition. They are lovely and I love them very much." —From USA

• "Yes I have received my item and I loved the wrapping and (of course) the contents. I see so many more pieces I would like to buy! Some of the vases are beautiful. And there is more dinner ware I would love. Delivery was fast and so easy and not too expensive. Order and delivery took only 6 days from Japan to Canada!!" —From Canada

• "I confirm that I have received the package on time and in order. I really appreciate that the items were wrapped with furoshiki. It is very exquisite. I love the furoshiki very much besides the items." —From Singapore

• "Thank you, all arrived safely today. Everything is so beautiful. Can't wait to use them. Many thanks." —From Australia

• "I received the goods safely. Thanks a lot! " —From Hong Kong

• "Yes I did! Everything arrived in perfect condition. Thank you." —From USA

• "Yes, I have received the package safely. After receiving all the packages, I will start assemble gift sets for friends and family, while keeping some for myself to enjoy. Thank you for the careful packaging." —From USA

• "Thank you for the email. I hereby confirm that the product just arrived and it’s in a very good condition. Thank you for the beautiful package and the fabulous product. Everything is perfect!" —From USA

• "I have well received the package today and they arrived safely and in good condition, especially with your nice furoshiki wrapping. Thank you very much for your follow up email. We will recommend your products to families and friends." —From Hong Kong
  
  

CARRIERS

MUSUBI KILN provide the safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping. However, please be aware that if you arrange for a shipping company or import customs broker other than those arranged by our company, it will not be covered by our compensation policy. Please do not hesitate to reach us should you have any concern or doubt.

Our international shipping is offered through JAPAN POST, DHL and FedEx.

*Estimated delivery time may vary by destination.
*Additional Designation for DHL can be set up through the link after Tracking Number has been provided.

DELIVERY POLICY

1. Shipping

• Orders are usually shipped within 5 business days after order confirmation.
• If an item needs to be back-ordered, it may take longer than 5 business days.
• When you order multiple items, we will ship them together once all items are ready.

2. After Dispatch

• Once your parcel has been shipped, you will receive an email with tracking information.
• You will also receive email updates each time tracking information is updated.

• A signature may be required upon delivery to ensure safe receipt.If you are not available, your parcel may be deposited at your local post office.Please contact them directly in such cases.

3. Customs and Import Duties

• All orders are considered imports.

For customers in the United States

• We ship on a Delivered Duty Paid (DDP) basis.
• This means that customs duties and import taxes are already included in the total price you pay on our website.
• No additional fees will be charged upon delivery.

For customers outside the United States

• Orders are shipped on a Delivered Duty Unpaid (DDU) basis.
• This means that import duties, taxes, and brokerage fees (if applicable) charged by your local customs authorities are the responsibility of the customer.

4. Customs Clearance, Refusal of Delivery, and Delays

If the recipient refuses to complete customs procedures or declines to pay customs duties, import taxes, or any other local fees required for delivery, the order will be considered a cancellation initiated by the recipient.

In such cases, all related costs — including return shipping fees, customs handling fees, and any associated charges incurred during the return process — will be deducted from the refund amount.

Please note that once the shipment has departed from Japan, customs clearance and import procedures are fully under the jurisdiction of the destination country’s customs authorities.

Therefore, any delays caused by customs inspections, import clearance, or other government processes are beyond our control.

We kindly ask for your understanding that such delays cannot be compensated or refunded by MUSUBI KILN.

We strongly recommend that customers confirm their country’s import regulations before placing an order.

5. Shipping Restrictions

• Shipments cannot be delivered to PO boxes.

6. Customs and Delivery Delays

While we strive to deliver your order as quickly as possible, international shipments may occasionally be delayed due to customs clearance, increased shipping volume during holiday seasons, or other factors beyond our control.

In such cases, we kindly ask for your understanding and patience.

 

PACKING/DAMAGE

We pack your items carefully to ensure a trouble-free delivery of your goods. We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.

We guarantee our products to arrive in perfect condition.In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 10 days of your delivery.

Contact form

IMPORT TAXES & CUSTOMS FEES

Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.

DHL and FedEx usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery. For Airmail Small Packet, your national carrier will generally bill you when applicable.

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on MUSUBI KILN, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

• For our customers in the USA: 
  

  We ship to the U.S. on a Delivered Duty Paid (DDP) basis. This means that all customs duties and import taxes are already included in the price. You can enjoy a smooth and worry-free delivery with no extra costs at the time of delivery.

  Effective Date of Customs Policy Change
  Please note that as of August 22 ,2025(Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the United States.
  Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
  
• For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.
  
  
• For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.
  
  
• For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.
  
  
• For our customers in China Mainland: We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.
  
  Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
  
  Import price limits are also regulated, and purchases should be made within the following limits.
  - Purchase limit per purchase CNY 5,000
  - Annual purchase limit: CNY26,000
  For more information, please visit the China customs website.
  
• For our customers in the EU: EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value.
  Additional information on importing goods to: Switzerland, Germany, United Kingdom