MUSUBI Kintsugi Repair Service
For a vessel that develops a new landscape, hand-in-hand with time.
We believe that a vessel’s story is not over just because it is broken.
The traces of repair become a unique part of a vessel’s character. That is the essence of kintsugi.
Continuing to use a vessel with care, rather than replacing it with something new, creates a relationship between owner and object. The craft of the region and the work of the maker who created the vessel are thus carried forward into the next era.
How the Repair Service Works
- Application: Send photos and information about your vessel via the estimate request form.
- Estimate: We provide an estimate based on your photos.
- Payment: After you agree to the estimate, the amount is due in full.
- Shipping: Pack your item following our guide and send it using the shipping label we issue. You will bear no round-trip shipping costs; that is covered by MUSUBI KILN.
- Repair: Your vessel is repaired at the workshop of a certified traditional artisan. The process takes approximately three months, with updates along the way.
- Return Shipping: After a final inspection, your vessel is carefully packed and returned to you.
Finish Options
- This service uses no synthetic adhesives. Gold, silver, platinum, lacquer, and colored lacquer (red/black) are all materials of natural origin, so your vessel can be safely used as tableware.
- However, the strength of the vessel will be lower than before the repair. Please handle it with care. After use, wash it gently by hand. It cannot be used in a microwave, oven, dishwasher, or over an open flame.
Gold
Silver
Platinum
Red lacquer
Black lacquer
About Estimates
- We will provide an estimate based on the information you enter in the estimate request form.
- The total cost includes the repair fee and shipping, which varies depending on the vessel’s size and weight and the shipping destination.
- No payment is incurred prior to the estimate. Nor will any additional charges arise after payment of the estimate.
Repair Example Gallery
Joining the broken shards one by one, like a puzzle. Lines of gold create a new landscape.
Before
After
Before Using Our Service
- The estimate provided is final, and no additional charges will be added afterward. Your repair request is formally confirmed once you have agreed to the estimate and payment is complete. We are unable to accept cancellations or refunds after payment.
- Because kintsugi is handwork finished by layering lacquer one coat at a time, it usually takes approximately 3 months. The timing may differ depending on various circumstances, but we will report on progress during the repair period.
- As we are entrusted with a vessel precious to you, both MUSUBI KILN and the artisan workshop will handle it with the utmost care. In the unlikely event of an unforeseen problem—such as a shipping accident or a force majeure event like an earthquake—we will contact you again and respond in good faith.
Frequently Asked Questions
Yes, there are. Because adhesion becomes unstable, we cannot accept items made of glass. Also, due to shipping risks, we may decline items that are too large, or those with fragments too small to be joined.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, it can. Because it is finished with materials of natural origin, it is safe to use as tableware. However, the strength will be lower than before the repair. Please handle it with care.
No. After use, wash it gently by hand and wipe it dry.
No. It is incompatible with both microwaves and ovens.
Related Posts
Kintsugi Repair Experience: The Meaning Behind Golden Restoration
Explore kintsugi with master artisan Matsumoto Kota. Learn the meaning behind golden repair and how mindful restoration gives vessels a new chapter.
Read more
What Is Kintsugi? A Guide to Japan’s Art of Gold Repair
Explore kintsugi, Japan’s art of gold repair, from its origins and wabi-sabi philosophy to the techniques that give broken ceramics new life.
Read more
Kintsugi FAQ: All About Japanese Gold Repair
Get answers to frequently asked questions about kintsugi, the Japanese art of gold repair—from its meaning and history to food safety, care, and beginner tips.
Read more